We are dedicated to the delivery of high quality, technologically advanced and industry leading customer service and contact management. We have aligned ourselves with a team of highly trained, professional, friendly and sincere representatives, who treat each client’s customers with the utmost respect, understanding and determination to resolve their inquiries.

Service options include:

•  24/7 Virtual Reception/Order Entry services to live answer all inbound inquiries to a 1-800 number provided by you from your website(s).   This will increase the level of customer service delivery to your customers, allowing you to maximize your sales potential.   

Order entry through your website, utilizing a URL provided by you. Our CSRs will answer the 1-800 number, collect necessary data and input this data directly into your website order form.

• Direct Response: 24/7 Virtual Reception services to live answer all inbound inquiries to a 1-800 number provided by the call center or you as a call to action from a specific marketing campaign. The CSR will determine the specific source of where the caller located your 1-800 number, as well as basic caller information as outlined by you.  Call data to be emailed daily to a designated email address.

• Live-e-Support:  On- line support can be delivered to your clients directly from your website through our web enabled contact center, offering your web-based customers live, personal contact.  This will allow us to interact with your clients in real time, and assist them with any inquiries they may have pertaining to the ordering procedure and/or processing of their orders for them.

Reporting Capabilities

The call center Provides customized reporting, which can be tailored to meet your specific information needs.  The following are examples of some of the major reports that the call center can generate.  These reports help in enabling you to improve your customer service while focusing on reducing costs.

• Call Summary Report:              Provides detailed information on incoming inquiries, in chronological order.  Includes date, time, account number and type of inquiry and length of the call or chat session

• Traffic Report:                                      A system-wide report that provides information on number of CSRs logged in, the number of calls and chat sessions handled. The traffic report presents statistics in the form of a graph and also as counts.

• Operator Statistics Report:        Provides information to supervisors on the performance of each CSR. 

• Account Traffic Report:                   This report shows how active an account is over time and it also shows the level of service provided.

• Customized Reports:                Provides customized reports specific to the information captured during each session  (e.g. source, caller state of mind, interests etc.)

• All reports, can be viewed, printed, printed to file and exported.